Terms of Service

1.Our Services

ChainPoints is a Chrome browser extension that overlays Google Flights with personalized credit card points transfer recommendations. It calculates the most efficient path from your existing loyalty program balances to award miles for any flight displayed on Google Flights, and displays estimated miles required, transfer chains, and live award pricing data where available.

ChainPoints is a decision-support tool only. We are not a travel agency, booking engine, airline, or financial advisor. We do not make reservations, process ticket purchases, or hold award inventory. Any booking you make is between you and the airline or travel provider directly.

The information provided through the Services is not intended for distribution to or use by any person in any jurisdiction or country where such distribution or use would be contrary to applicable law or regulation. Persons who access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2.Intellectual Property Rights

Our intellectual property

We own or are the licensee of all intellectual property rights in the Services, including all source code, databases, algorithms, transfer path logic, cents-per-point valuations, software, website designs, text, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright, trademark, trade secret, and other intellectual property laws. The Content and Marks are provided through the Services for your personal, non-commercial use only.

Your license to use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Chrome Extension and access the website solely for your personal, non-commercial use. This license does not include any right to sublicense, sell, resell, transfer, assign, or otherwise exploit the Services or Content.

Except as expressly permitted in these Terms, no part of the Services or Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

Any breach of these intellectual property provisions constitutes a material breach of these Terms and your right to use the Services will terminate immediately.

Your submissions

If you submit feedback, suggestions, or other communications to us regarding the Services ("Submissions"), you agree that we may use and share such Submissions for any purpose without compensation to you. You retain no intellectual property rights in Submissions once provided to us. You represent that your Submissions do not contain confidential information belonging to any third party.

3.User Representations

By using the Services, you represent and warrant that:

1. 1.You have the legal capacity to enter into these Terms and agree to comply with them;
2. 2.You are not a minor in the jurisdiction in which you reside;
3. 3.You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise, except as expressly permitted;
4. 4.You will not use the Services for any illegal or unauthorized purpose;
5. 5.Your use of the Services will not violate any applicable law or regulation; and
6. 6.The points balances and card information you enter into the Services are your own and are entered voluntarily.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Services.

4.Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make them available. As a user of the Services, you agree not to:

• –Systematically retrieve data or Content from the Services to compile a database, directory, or collection without our written permission;
• –Scrape, copy, reproduce, or resell our transfer path recommendations, award pricing data, or CPP valuations;
• –Use the Services or any data obtained from the Services for any commercial purpose, including building competing products or services;
• –Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or transfer logic underlying the Services;
• –Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that enforce usage limits or restrict copying of Content;
• –Use the Services through automated means or at volumes inconsistent with normal individual human use;
• –Create multiple accounts, or delete and re-register your account, to circumvent free-tier search limits or any other usage restriction. We retain a cryptographic record of search usage at the time of account deletion for 30 days to detect and prevent this;
• –Share, sell, or transfer your account credentials to any other person;
• –Trick, defraud, or mislead us or other users in any way, including attempting to obtain sensitive account information;
• –Make improper use of our support services or submit false reports of abuse or misconduct;
• –Use the Services in a manner inconsistent with any applicable laws or regulations;
• –Engage in unauthorized framing of or linking to the Services; or
• –Upload or transmit viruses, Trojan horses, or any other material that interferes with any party's uninterrupted use of the Services.

5.Subscription Plans and Billing

Available plans

The Services are offered under subscription tiers, each with defined feature sets and usage limits. Current plan details, pricing, and feature comparisons are published at chainpoints.app and may be updated from time to time with notice. Your plan at the time of purchase governs your subscription until renewal.

Billing

Paid subscriptions are processed by our third-party payment processor. We do not store your full payment card number or CVV. By subscribing to a paid plan, you authorize us and our payment processor to charge your payment method at the applicable rate on a recurring basis (monthly or annual, as selected).

Subscriptions automatically renew at the end of each billing period at the then-current price unless cancelled before the renewal date. We will notify you in advance of any price increase before your next renewal.

Free trial

We may offer a free trial period from time to time. The specific duration and conditions of any free trial will be stated at the time of sign-up. At the end of the free trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

Price changes

We reserve the right to modify subscription pricing at any time. If we change the price of your current plan, we will notify you by email at least 14 days before the change takes effect at your next renewal. Your continued use of the paid Services after a price change takes effect constitutes acceptance of the new price.

6.Cancellation and Refunds

Cancellation

You may cancel your paid subscription at any time through your account settings at chainpoints.app or by contacting us at support@chainpoints.app. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until your current period expires.

Refund policy

All subscription fees are non-refundable. We do not provide refunds or credits for partial subscription periods, unused months or years, or for any period during which your account was suspended for violation of these Terms. This applies to both monthly and annual subscriptions.

If you believe a charge was made in error, contact us within 14 days of the charge at support@chainpoints.app and we will investigate.

Chargebacks

If you initiate a chargeback with your payment provider for a charge that was not made in error, we reserve the right to suspend or terminate your account immediately and to dispute the chargeback. Accounts suspended for chargebacks are not eligible for reinstatement without resolution of the disputed amount.

7.Data Accuracy and Award Disclaimer

All transfer path recommendations, miles estimates, award pricing, and cents-per-point (CPP) valuations displayed by ChainPoints are estimates derived from third-party data sources and proprietary modeling. They represent the best available information at the time of display and are subject to change without notice.

CPP valuations are sourced from published third-party editorial sources and updated periodically. They are general market estimates, not personalized financial advice, and do not constitute a guarantee of the value you will receive from any specific redemption.

We make no representation or warranty that:

• –Award space will be available at the displayed price when you attempt to book;
• –Transfer partner relationships or transfer ratios will remain in effect;
• –Transferred points will be credited to your loyalty account before award inventory changes; or
• –Any specific redemption will produce the estimated value.

Points transfers to airline programs are generally irreversible. You are solely responsible for verifying award availability with the airline before initiating any points transfer. ChainPoints is not responsible for any points transferred based on our recommendations that cannot be redeemed as expected.

8.Services Management

We reserve the right, but not the obligation, to:

1. 1.Monitor the Services for violations of these Terms;
2. 2.Take appropriate legal action against anyone who, in our sole discretion, violates applicable law or these Terms, including reporting such users to law enforcement;
3. 3.Refuse, restrict, or limit access to the Services for any user at any time in our sole discretion;
4. 4.Remove or disable any content or functionality that is excessive in size or burdensome to our systems; and
5. 5.Otherwise manage the Services in a manner designed to protect our rights, property, and the proper functioning of the Services.

9.Term and Termination

These Terms remain in full force and effect while you use the Services. We reserve the right to suspend or terminate your account and access to the Services, with or without notice, for any of the following reasons:

• –Breach of any provision of these Terms;
• –Conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties;
• –Violation of any applicable law or regulation; or
• –Non-payment of applicable subscription fees.

For violations of the Prohibited Activities section (Section 4) — including creating multiple accounts to circumvent usage limits — we will make reasonable efforts to notify you before termination, except where immediate termination is required to prevent ongoing harm or abuse of the Services.

Upon termination of your account, your right to use the Services ceases immediately. You are prohibited from registering and creating a new account under your name, a fake name, or the name of any third party. Termination does not entitle you to a refund of any fees paid.

We reserve the right to pursue civil, criminal, and injunctive remedies for violations of these Terms.

10.Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time and for any reason at our sole discretion without notice. We have no obligation to update any information on the Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or infrastructure problems or need to perform maintenance, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance. Nothing in these Terms obligates us to maintain and support the Services or to supply any corrections, updates, or releases.

11.Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law principles. To the extent that any dispute is not subject to arbitration under Section 12, you irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Virginia for the resolution of such disputes.

12.Dispute Resolution

Informal negotiations

To expedite resolution and control the cost of any dispute, the parties agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration. Informal negotiations commence upon written notice from one party to the other at support@chainpoints.app.

Binding arbitration

If informal negotiations do not resolve the dispute, it shall be finally resolved by binding arbitration. The arbitration shall be administered under the rules of the American Arbitration Association (AAA) Consumer Arbitration Rules, with Virginia as the seat of arbitration. The arbitration shall be conducted by a single arbitrator. The language of the proceedings shall be English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Waiver of class actions

Exceptions

The following disputes are not subject to arbitration: (a) disputes seeking to enforce or protect intellectual property rights; (b) disputes related to theft, piracy, or invasion of privacy; and (c) claims for injunctive relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for these categories.

Severability

If any portion of this Section 12 is found to be illegal or unenforceable, that portion will be severed and the remainder of the Section will remain in effect. If the class action waiver is found unenforceable, the entire arbitration provision shall be void and any dispute will be resolved in a court of competent jurisdiction in Virginia.

13.Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, and feature availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

14.Disclaimer of Warranties

15.Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.

16.Indemnification

You agree to defend, indemnify, and hold us harmless, including our officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand — including reasonable attorneys' fees — made by any third party arising out of or relating to: (1) your use of the Services; (2) your breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any harmful act toward any other user of the Services.

We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims. We will notify you of any such claim upon becoming aware of it.

17.User Data

We maintain certain data you transmit to or generate through the Services, including your wallet data, search data, and account information, for the purpose of providing and managing the Services. Our collection and use of this data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Although we perform regular backups of data, you are solely responsible for all data you transmit through the Services. You agree that we shall have no liability for any loss or corruption of such data beyond what is expressly stated in our Privacy Policy, and you waive any right of action against us arising from any such loss or corruption to the extent permitted by applicable law.

18.Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

19.Miscellaneous

These Terms, together with our Privacy Policy and any policies posted on the Services, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. We may assign any or all of our rights and obligations under these Terms to others at any time. You may not assign your rights or obligations without our prior written consent.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Services. These Terms will not be construed against us by virtue of having drafted them.

20.Contact Us

To resolve a complaint regarding the Services or to request further information about these Terms, please contact us: