Question 1

How do I install ChainPoints?

Accepted Answer

Add ChainPoints to Chrome from chainpoints.app/install and pin it to your toolbar. Then open Google Flights, sign in from the ChainPoints icon, and add your cards under My Profile — the points overlay appears on your flight results automatically.

Question 2

I’m reinstalling — do I need to do anything special?

Accepted Answer

ChainPoints updates automatically in Chrome — you normally don’t need to do anything. If it’s acting up after an update, open chrome://extensions, find ChainPoints, and toggle it off and on (or click Reload). If that doesn’t help, remove it and add it again from chainpoints.app/install — your cards and balances are tied to your account, so they come right back.

Question 3

How do I set up my profile?

Accepted Answer

Click the ⟡ icon in your toolbar → My Profile tab → select the credit cards you hold and enter your point balances. Hit Save Profile. ChainPoints uses this to find the cheapest path from your cards to the miles you need.

Question 4

Which booking sites does ChainPoints work on?

Accepted Answer

Google Flights right now. Expedia and Kayak support is on the way — the extension is already built for them and just needs a bit more testing before we switch it on.

Question 5

Which browsers does ChainPoints work on?

Accepted Answer

Chrome and any Chromium-based browser — Brave, Edge, Arc, Opera. Not Safari or Firefox.

Question 6

How many searches do I get?

Accepted Answer

5 live award searches per month. A “search” is one unique origin → destination → date combination. After the live limit, you still see a points cost on every flight — it’s predicted by our algorithm from the airline’s typical award rates rather than the exact live award price for that flight. Reloading the same search, or filtering/sorting the results, does not count as a new search. Resets on the 1st of each month.

Question 7

How many cards can I add?

Accepted Answer

Free plan: 2 credit cards, 1 airline program, 1 hotel program. Pro removes all limits. Note: on the free plan, once you remove a card you can only re-add it one time — after that it’s permanently removed until you upgrade.

Question 8

Why isn’t my card here?

Accepted Answer

ChainPoints currently supports the major US transferable-currency cards. The full list: American Express — Membership Rewards (Gold, Platinum, Green, Business Gold, Business Platinum, Business Green) Chase — Ultimate Rewards (Sapphire Preferred, Sapphire Reserve, Ink Preferred, Ink Cash, Ink Unlimited, Freedom, Freedom Unlimited, Freedom Flex) Citi — ThankYou Points (Strata Premier, Premier, Prestige, Preferred, Double Cash, Custom Cash, Rewards+) Capital One — Venture / Venture X / Venture Rewards / Spark Miles Bilt — Bilt Rewards (Mastercard) Wells Fargo — Autograph / Autograph Journey We’re actively adding more issuers — Barclays, Synchrony, U.S. Bank, and direct co-brand cards (Marriott, Hilton, Delta SkyMiles, etc.) are on the roadmap. Want a specific card supported? Drop us a feedback note with the card name. We prioritize based on demand.

Question 9

What is Box 3 — Book with Partner, and why is it locked?

Accepted Answer

Box 3 shows partner airline booking options — for example, booking a United flight using Air Canada Aeroplan miles when Aeroplan has better availability or pricing. The same seat is often cheaper through a partner program, and ChainPoints surfaces that for you. Pro Feature

Question 10

What are Combo cards and why are they locked?

Accepted Answer

When no single card covers the full miles needed, ChainPoints can combine two cards — for example, 10,000 Chase points + 7,000 United miles to cover a 17,000-mile flight. Free users see a blurred preview. Pro Feature

Question 11

What routes am I limited to on the free plan?

Accepted Answer

Free users can see results for domestic US flights only (both airports must be in the US) and only for the main US carriers: United, American, Delta, Alaska, JetBlue, Southwest, Frontier, and Spirit. International routes and carriers are Pro only.

Question 12

How do I upgrade to Pro?

Accepted Answer

Open the ChainPoints icon → Account tab → Upgrade. Pro is $8.99/month or $89.99/year, and unlocks 10× more searches, international routes, Box 3 partner booking, and editable nodes.

Question 13

What does “live miles” mean vs “estimated”?

Accepted Answer

Estimated miles are predicted by our algorithm from the airline’s typical award rates — a close, reliable prediction for planning. Live miles are the actual award prices for that exact flight. Live data is more accurate but requires a search to be triggered.

Question 14

Why does it sometimes say “Live data unavailable — showing estimated miles”?

Accepted Answer

Live miles are only available for flights within 60 days of today. Beyond that, the points cost is predicted by our algorithm. Also, once you’ve used your plan’s monthly live searches, costs are predicted by our algorithm until the count resets.

Question 15

Not all airlines show live miles — is that a bug?

Accepted Answer

No. Live award pricing covers most major U.S. and international programs, and coverage keeps expanding. Flights outside live coverage show a points cost predicted by our algorithm instead.

Question 16

The live miles number looks wrong — what should I do?

Accepted Answer

Award prices change frequently with date and demand, so the number can shift between when we last checked and when you book — always verify with the airline before transferring points. Share it using the feedback form and include the route and date. That helps us track accuracy issues.

Question 17

The ChainPoints card isn’t appearing on Google Flights

Accepted Answer

First, make sure you’re logged in — click the ⟡ icon and check the Account tab. If you’re logged in and still not seeing cards, Google may have updated their page layout. Try reloading the page. If it still doesn’t work, report it with the URL you were on.

Question 18

I see “No available paths from your cards”

Accepted Answer

This means none of your saved credit cards have a transfer path to the airline shown. For example, if the flight is on Spirit and you only have Chase UR, there’s no transfer route. Check the “You Might Be Missing Out” section below the card for programs that would unlock better paths.

Question 19

My point balances look wrong after logging in on a new device

Accepted Answer

Your wallet syncs from the server when you open the popup. If you recently updated balances, try closing and reopening the popup — it refreshes from Supabase on every open.

Question 20

The extension stopped working after I updated Chrome

Accepted Answer

Go to chrome://extensions, find ChainPoints, and click the refresh icon. If that doesn’t work, remove it and add it again from chainpoints.app/install, then sign back in.

Question 21

Something looks broken and it’s not listed here

Accepted Answer

Use the feedback form at chainpoints.app/feedback or click Report a Bug inside the extension popup (Account tab). Include a screenshot if you can. It speeds up debugging significantly.